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Refund Policy

Expertmates Refund Policy

At Expertmates, we strive to provide exceptional handyman services. We understand that there may be instances where our services do not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our handyman services, in compliance with Utah State laws.

Satisfaction Guarantee

  1. Customer Satisfaction: Our primary goal is to ensure your complete satisfaction with our services. If you are not satisfied with the quality of the work performed, please contact us within 30 days of service completion to discuss your concerns.

Refund Eligibility

  1. Service Issues: Refunds may be issued if:

    • The service provided was not performed as agreed in the service contract.
    • The quality of workmanship does not meet industry standards.
    • The service was not completed within the agreed timeframe without a valid reason.

  2. Exclusions: Refunds will not be issued for:

    • Change of mind after the service has been completed.
    • Issues arising from misuse or alterations made by the customer after service completion.
    • Delays or failures due to circumstances beyond our control (e.g., natural disasters, supply chain disruptions).

Refund Process

  1. Requesting a Refund: To request a refund, please contact our customer service team at [contact information] within 30 days of service completion. Provide details of the service, the issues encountered, and any supporting documentation or evidence.

  2. Inspection and Resolution: Upon receiving your refund request, we will:

    • Schedule an inspection of the work performed, if necessary.
    • Offer to rectify any issues free of charge within a reasonable timeframe.
    • Issue a partial or full refund if rectification is not possible or satisfactory.

  3. Refund Timeline: Approved refunds will be processed within 14 business days. Refunds will be issued to the original payment method used during the purchase.

Additional Provisions

  1. Estimates and Payments: All estimates are provided in good faith. Payments are due upon completion of the service unless otherwise agreed in writing. Non-payment may result in additional charges and legal action.

  2. Cancellations: Customers may cancel services without penalty if cancellation is made at least 24 hours before the scheduled service. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.